You guys have been super. I will definitely order again — particularly because of the customer service. The 5-year old that is getting the pink robot has a birthday in March ---

THANKS! Sheryl Fletcher  12/14/2007

I ordered some Patlabor robots yesterday... and they're waiting for me at home today! I'm very satisfied with Robotoys excellent customer service. I highly recommend shopping from their website. (Can't wait to get home)

Nelson Castro  8/20/2007

I received my Transformers today and am very happy with them. I wouldn't hesitate to buy from you folks again.

Thanks! Justin  6/19/2007

Toy arrived today in excellent condition. Thanks! I'll definitely come back.

Chieh Chieng  6/19/2007

Thank you so much.  I really appreciate your sending me the instruction manual.  

Karen 6/15/2007

My three little robots arrived today and I LOVE them!  That was some super-quick shipping.  Thanks so much.

Patsie Lee  5/16/2007

I just received the 2nd  EVA that I ordered and once again I'm blown away with how cool this thing is. Thanks again for sending it so quickly.

Archie James Wimpy  1/11/2007

Very satisfied,  I just received the Soul of Chogokin EVA and wow this thing is cool. I am very pleased with how quick this thing was shipped - very cool. I will be ordering another very soon.

Archie James Wimpy  1/11/2007

I received the shipment today and I am very pleased. Thanks for making this available.

Regards, David  12/4/2006

Thanks, received star-wars today. Great service and responsiveness. 

Thanks, Jerome Priest  12/4/2006

Excellent service and I received the product within 4 days of dispatch which is pretty good since I'm on the other side of the world practically, so thanks very much and I'll be using you again I'm sure.

Matthew Pierce, Australia  11/19/2006

A great company that takes care of its customers and then some. A great buying experience.

Greg Santucci  11/9/2006

I emailed Customer Services because I was unfamiliar with  purchasing robots for a 4-year old. The person was so helpful that I made my purchase the next day. GREAT CUSTOMER SERVICE! Definitely will be back again!

Samantha Heald  11/9/2006

Thank you very much, the toys are great, and you shipped the items very fast. Thanks again

Robert Towles  11/6/2006

I just placed my order for the two ERS7 batteries. Again, a million thanks for keeping me updated!!!  Excellent service!!

Timothy Mitrovich  10/16/2006

Thank you so much for sending the manual. I did not realize that you are a retailer and not the manufacturer's rep. I really appreciate your generosity and will look at your company first for robotic toys. This new generation of toys is fascinating and fun for kids and their parents.

Warm Regards, Claire Kari 8/8/2006

Thanks for the speedy service! 

Kent Bouchard 6/16/2006

Thank you. All arrived well. very glad to see that someone in the U.S. still has these. Thanks again.

Mike Braun  6/9/2005

I had recently received this order on 06/08/06 for the Ghost In The Shell 12'' Black Motoko Kusanagi Variant. I just wanted to let you know that this was the first order that I have ever placed with RoboToys.com, and am completely blown away with the quality that went in packaging this toy, it arrived in excellent condition. I will definitely return my business. 

Ryan Motley  6/8/2006

I just wanted to say thanks for everything. The Aibo arrived here on Monday in perfect condition, and once I had got the US power supply sorted out it worked great. Thanks for your fast, understanding, flexible, and considerate service.

Simon Poulton, Great Britain 5/22/2006

I want to thank you for your response and quick delivery of my most recent purchase. The follow up phone call from Paul, confirming overnight shipment, and prompt response to my urgent request overall made 2 little boys very happy this Easter. 

Thanks, Richard Phillips  4/17/2006

I received the AIBO ERS-7M3 the other day and I love it! I look forward to ordering from Robotoys in the future, it was a pleasant experience. Thanks again!

Carl Owens  3/20/2006

I have received my Aibo in good shape via UPS. Thank you for working with me to get me the Brown one that I wanted!

I will recommend your site to others. Again, Thank you.

Brett Denney  2/23/2006

I received the Aibo ERS-7 yesterday, in good condition. The packaging prepared for the shipment was impressive and effective. Thanks for assisting me in acquiring the ERS-7 and for the high level of service provided. I hope Sony will reconsider in the near future, their decision to discontinue such a leading technology. Thanks again.

Carlon W. Gray 2/23/2006

Thank you very much for helping me or should I say my daughter by supplying the manual to us and on a Sunday too. Thanks once again from us both.

Kelvin  1/22/2006

My Aibo arrived on Friday in excellent condition. Thank you very much for
your efficient and friendly service.

Best Regards

Jeff Rawlins, Australia  3/6/2005

Wow! Great service I didn't expect a reply till Monday or later... You guys must work late. Thank you very much, I appreciate your time! Great, fun site by the way! Thanks! 

Robb 7/30/2004

Just to let you know I have received the ERS-7 and it is in perfect condition. The packaging was excellent, the box inside did not have a mark on it. I really appreciate you going to the trouble of selling internationally. All the best,

Roland Schreier, Australia 4/12/2004

I received the two robots I had ordered today, and they are in good working order, etc. I love these vintage style tin toys, and look forward to doing business with you in the future. I sincerely appreciate your follow-through and the credit you gave me to cover postage. Thanks! Happy New Year!

Dan Sweetland 2/8/2004

We LOVE our R2!  Santa brought it for our Grandson and Grandma doesn't want to part with him!  He is so delightful;  just like a little pet!  He learns so fast and is full of surprises.  Our little six year old grandson gives him commands and then pats him on the head  gently and says, "good boy". It's just so sweet, I had to write and tell you thanks for this wonderful littl friend!

Jan Robarge 1/6/2004

Just wanted to thank you for the fantastic service you provided yesterday, in helping me place this order.  There were a lot of details, and I was excited to finally be purchasing an AIBO dog; so your assistance was truly appreciated.  I'm looking forward to "Gadget's" arrival!  (How's that for an Aibo name?!

Janice 12/3/2003

Aside from all of the cool stuff you sell, I was positively impressed by the information (both in content and in presentation) regarding policies, shipping, and such provided at the RoboToys site.

John 11/26/2003

I just wanted to thank you for all your help with my new AIBO ERS-7. I can see from the AIBO board that you have been dealing with several members to get them their new dogs. Everyone seems very happy with their dealings with you and the initial comments on the new AIBO model seem to be very positive.

David Weishuhn, Canada 11/14/2003

I have received this order today, Tue 19th, and am writing to again thank you for the excellent and prompt service. I have to tell you that you have dispatched and delivered goods from the US to myself faster than the average letter takes here to travel 20 miles. Again many thanks

David Sharp, Scotland 8/19/03

I received Aibo safe and sound.  I just wanted to thank you for the station offer and the free plush aibo (I was surprised at that), thanks again!  You have won my business as usual! ;-)

Mike Keeth 7/22/03

Robotoys,
Thank you for the wonderful RX-78NT-1 G4 (Alex) you sent me. Also for the fllabergasting MS-06F Zaku II. They are both excelent toys.
P.S. Good job with your website (I mean it).

Joe Szirmai 7/2/03

Hello RoboToys!!! Thanks so much for Megatron!!! He's so hard to find and I really appreciated your help and quick response. Yes..you can e-mail me on specials and stuff.. Again, thanks so much!!

Sandy from Massachusetts... 6/13/2003

A truly remarkable business, special thanks to Paul who answered all my questions in plain English. A SUPER FAST service due to the user friendly website... Keep up the great work as I will be returning again for future orders

From Lee Andrew in north Wales in Great Britain 5/2/2003

Just want to thank you for the quick and speedy fulfillment of my order. This is the first time I've ever gotten this much info on an online order.

Nina N Thompson 4/2/03

It is actually for my soon to be 22 yr old son who got into Transformers again, and told me he was bummed he never received Galvatron as a kid. So, part of his b-day present!

Thanks again, Kim Yoraway 3/25/03

To All The People At Robotoys;

What a great place to deal with!!!! You are pleasant and helpful to talk with on the phone. You have the best selection of toys. I will definitely shop your E-store again and tell my friends to do the same.

Sincerely, Rosalie Mehrab, 12/3/02

Thank you for the positive experience RoboToys has provided. Your speedy service is exceptional; I really appreciate your prompt email communication, order status updates and follow-up. As a result, I've joined the dozens of AIBO enthusiasts singing the praises of RoboToys and was pleased to see RoboToys listed on the home page of AIBO-Life.com

Jim Hamilton 12/2/02

Thank you so very much for your assistance in locating the Shark Machine for us. I had just about given up and then I received your email. My son will be so surprised and faith in Santa will last another year. With all that is going on these days, we all need a little Santa in our lives and you were mine today.

Thank you again, Diane Parkansky 11/23/02

Thank you for your help. Our soon to be 5-year-old will be very happy. He's a big Cubix fan and they are all sold out in Norway. Your shop was our rescue.

Hans Fredrik Marthinussen, Norway 11/1/02

I give this merchant five stars,Shipment was packed very well and fast delivery.Will shop again from them.

Danny Mosti 11/1/02

Many thanks for shipping the AIBO 31L to me in Vegas. I arrived back in the UK today - the 31L's are very hard to get in the UK, but I'd recommend you to anyone wanting one!

Dr. Sonia Hudson, UK 10/28/02

Online shopping can be a touchy thing. Sometimes things get mixed up or you get just plain bad service. I have made many purchases from your company and not once have I been let down... thanks!

William Bailey 10/9/02

We're very impressed with your service. The Cubix arrived today! Thanks a lot

Denis Maryk, UK 9/10/02

EXCELLENT!!!! Super item at very good prices, very well packed and SUPER FAST Shipping!!! Couldn't be any better!

Ted Klosowski 9/9/02

Thank you, you have two mums very happy not to mention two little boys!

Paula Carr, UK 9/5/02

Thanks for having a great site!!!

Jason Gilbert 8/21/02

We received your package yesterday, and wanted to thank you for the fast shipping and the thoughtful b-day card which was inclosed. He really loves his gift!

Sincerely, Dee Ann Stuart 8/6/02

I write this letter to thank you for the service. The toys arrived soon and well packed.

Alberto Guerrini, Italy 7/27/02

Thanks. Your service is great -- the most speedy I've experienced. The order status on your website updated quickly, and you answered my inquiry right away. I enjoyed the shopping here. I will definitely visit again.

Alan Kin 7/18/02

Thank you for the considerate service and informative correspondence. It's greatly appreciated. I look forward to doing business with your company on my future AIBO and other robotics purchases.

Nancy Sinsky, 6/24/02

I have received my parcel today. Thank you for such a fast and efficient service, my son will love his birthday presents. I look forward to doing business with you again. All the best!

Russell Head, Leeds England 4/22/2002

I shop online alot..and I found your site fun and easy to use. I appreciate your follow up communication... There are few sites I have shopped that are as professional as yours. You have a customer for life....

CC Jones, 12/19/2001

I just wanted to say that your company is one of the most professional, efficient and pleasant I have ever dealt with on-line. I will certainly remember you for future purchases. Thank you.

Amelie Gelfand, 12/17/2001

Thanks, great system, Santa at UPS says it is in Windsor already and set to go.

Dana Vanier, Ottawa Canada 12/17/2001

Yes! I want to receive occasional e-mails about specials and discounts at Robotoys. I'm impressed with how user friendly your web site is and how well you respond to customers. Have a nice holiday.

Dianne McDermott, 11/29/2001

My figures arrived today, they were in mint condition! Thank you for packing them well and shipping them promptly! I look forward to doing business with your store again!

George Savvas, 10/31/2001

I would like to thank you for your great service. I ordered the Rockem-Sockem Robots which was a hard find in New York for my kids. It brought back many memories. I hope it brings them as much fun as when I had the game as a kid. Your service and prompt delivery were excellent. I highly recommend anyone to use you for hard to find robot toys.

Thanks for all of your help in correcting the problem. I will certainly recommend your store to my friends.

Bill Bomzer 9/29/01

Just wanted to let you know that everything arrived last night in good shape. Thank you for all your efforts in tracking the shipment & keeping us updated on the order status.

Best regards, Iain Walker 9/25/01

Thank you very much for such a fast update, I have never ordered from a more reliable company, when I ordered from Amazon.com it took 1 week for them to reply to e-mail and never sent me any notices on my packages thanks alot for such great service

Matt Gardner 9/10/01

I just received my first order from Robotoys and I cannot say enough great things about your company to my friends. I initially ordered one item to see how your service was, and it was virtually impeccable. Since then I placed a somewhat larger order because I feel very comfortable dealing with you great people. Thanks again.

Daniel Carriere 9/06/01

Thanks for your prompt reply and great service!

Sincerely, Dennis Biswell 6/20/01

I am so glad that I found a shop dedicated exclusively to bots. I purchased a couple of EVA's from the Anime "Evangelion". When I had some problems locating an item, I phoned in the order and the customer service was very helpful as well as expedient. I received two "follow up" emails regarding the order; when it was going to be shipped as well as the package ETA. I will spread the word!

Joel Tarver 6/17/01

Thank you very much for your rapid and accommodating reply, especially when I indeed should have thought to contact the manufacturer. I do apologize for that, but have all the more respect for your company since you went out of your way to send me the information I needed. Not all companies who do business via the Internet are as cooperative and obliging. Please know how much I appreciate your immediate response and how grateful I am for your kind help!

Best regards, Hobbie 3/30/01

Unbelievable that someone would save the customer money. As usual, I waited until it was too late to order his present and use standard shipping so I had resigned myself to high rates to get it here on time. The Rad 2.0 arrived on Thursday, March 29th!!! You processed the order on the 28th!! I am a loyal customer, and in the future I will use you as a shopping site for my three children. 14yr boy, 11 girl, 8yr boy (Rad 2.0 is for his 9th) Thank you, Thank you, Thank you!!!!!

Rhonda Kasow 2/29/01

That would be great if you would take the time to do that! What great customer service!!!! I'm trying to get my Christmas shopping taken care of as we will be in Mexico for the holidays...what a switch from an Alaskan White Christmas, but I guess I'll just have to force myself :) Thanks again for such fine examples of exceptional customer service!

Joselyn King, Seward, Alaska 10/8/00

Many thanks for such a great transaction! My Poo-chi Pet arrived today safe and sound. I have left positive feedback for you on Yahoo Shopping. Again, thanks for making my shopping with you and RoboToys.com a pleasant experience.

Best wishes, Barb Bennett, 10/2/00

I just received the Toy and I'd like to say that I loved it! The toy and the service! Very efficient!!!

Thank you very much! :-) Erika Yuri Hayashi, Sao Paulo, Brazil 9/4/00

People have a tendency to complain without hesitation, neglecting to give the same consideration when they are very satisfied...so this is to give my sincere "Thanks for Everything"! For your benefit, as well the benefit of future consumers of your website...I did rate you, which is something I very rarely do. I couldn't have been more satisfied with your customer service and the products your company has to offer and in the future I will definately shop with you again, as well as recommend you to any of my friends that shop on-line.

Thanks Again, Janet Somich 7/18/00

Aloha - I just ordered a Poo-Chi. I took my time, and emailed your company with questions regarding the product. I was very pleased with the responses and their timeliness. I was confident in my purchase decision. Furthermore, I was elated that RoboToys was going to find a less expensive form of shipping just because I asked for one. I can't commend enough the experience I've had with this company. You have the best prices and best products in the industry, and best customer service of any on-line company I've dealt with. How can I go wrong with that?

Chad Kaiwi, Hawaii 6/21/00

Big thanks for such great service!

Joanne Costa, 5/25/00

My husband and son really enjoyed assembling the robot. We were worried about the soldering but it went great and the robot worked the first time they turned it on. My son used it for an extra credit project at school, he explained how it worked and demonstrated it.

Thanks for being on-line, Janice Chapman, 04/21/00

Thanks for all your trouble. It is rare these days that a business helps its clients or even really cares with out thinking of the bottom dollar don't loose that edge.

Sincerely Rick Barnett, 04/04/2000

Hi there

Order arrived, very pleased with the way it was packaged and the timely manner in which the order was processed.

Thanks Bill Tamboia, 03/29/00

In any case - I must express my appreciation - and thanks to your patience, time and thoughts and good will ITS VERY RARE FOR US TO MEET SUCH EXCELLENT SERVICE.

MATTY LESHEM, Tel-Aviv, Isreal. 03/29/00

I appreciate you catching that and letting me know. It's nice to see an honest merchant out there.

Cheryl Cast, 01/27/00

Just a final thank you for your prompt attention in getting the package delivered. Everything worked according to the planned timing and my son is ecstatic.

Thank you again. Bill Curry 01/07/00

Robo Toys Staff:

This was the best experience I have ever had buying an item on-line. Your customer service and follow-up information sets a standard for the industry.

We will certainly tell all our friends about your service, your products, and the exemplary way you conduct business.

Thank you. Lou Horvath, 12/27/99

Merry Christmas to you and thanks for your help on the RAD the Robot! I got a message from Terry that it was "the toy" of Christmas!

Have a Happy & Successful 2000! Until next year..

Sue Culpepper, 12/26/99

Thank you for all your help in making a couple of kids very happy this Christmas!! Have a Great Christmas and Happy New Year!

Thanks again, Dean Lawrence, 12/23/99

I just wanted to let you know the package was received yesterday. It was a pleasure doing business with you and I will definitly keep you in mind for future needs.

Thank you Janet Capozzi, 12/23/99

Guess what? I got it today, we just took out the power pac to charge for Christmas Eve. You have definately saved the day or rather saved my son's Christmas. You have killed the grinch "Toysrus.com" that almost stole Christmas. LOL

Happy Holidays! Mary Tweten :) 12/22/99

Thank you so much for all your hard work. I cannot even begin to tell you how much I appreciate all the time that you have taken to help me get the R.A.D. Robot for my son. I will definitely be shopping on your web sight again and recommend it to all my friends.

Happy Holidays! Mary Tweten, 12/21/99

Thanks, you saved the day!

Kim Kaess, 12/19/99

I want to thank you for all of the help you have provided. I really appreciate it. What a much more pleasant experience this has been as opposed to going to the mall or store!!

My son is going to LOVE this present!! I will be back to visit your site in the future.

Mary Duboise, 12/08/99

You're the best! I was told there was no way to unravel the double order and that I would have to return it upon receipt.

It is exciting to find your company. I have passed on your site to many friends who are thrilled to know about you.

Thanks again. Don Perdue, 12/03/99

Again, thank you so much for being on top of things. It's so refreshing to have people respond so quickly and efficiently. We appreciate it so much.

You obviously got right on the ball and researched and found RadRobot for us and that tells us a lot about you and your company. I will recommend you to many of our friends. Thank you again.

Mr. and Mrs. R.L. Davis, 11/30/99